Due to increased demand for face-to-face appointments, all appointments booked online from 1 December 2020 will be face-to face. Telehealth remains available where appropriate – patients should telephone the clinic to book telehealth appointments.
Our reception team has been inundated with phone calls from patients who want a face-to-face appointment, so we hope moving all online bookings back to face-to-face will help assist patients to make appointments. With different rules and protocols for each appointment type, as well as increased administration as a result of telehealth and continuing requirements to check whether patients have respiratory symptoms, the reception team is feeling the heat! Thank you for your patience and understanding as we work hard to serve you. Feel free to give the reception team some socially distant encouragement to help them get through another day as a front-line healthcare worker.