About the business and the role

We are a busy privately-owned general practice in Blackburn with 20 GPs, numerous allied health onsite and visiting specialist doctors. We seek both a Part Time (15-30 hours per week) and a Casual medical receptionist to join our friendly team of 16 reception staff.

This is an exciting opportunity to join a well-respected, innovative medical centre that prides itself on delivering the highest standard of patient-centred care. Our reception team is the face of our business so excellent customer service, phone manner, a passion for excellence and interpersonal skills are a must. Our clinic is an association of independent GPs who consult from two suites within our building. We are an accredited training practice (we train qualified Doctors to become excellent GPs) with a strong culture of continuous quality improvement for all areas of our practice.

The role includes greeting patients, answering phone calls and scheduling appointments; processing billings and payments; general administrative duties such as faxing, filing, scanning and emailing; handling confidential correspondence; answering patient enquiries.

Successful applicants will:

• Enjoy working in a fast-paced and always evolving environment
• Be friendly, energetic and enthusiastic
• Have excellent customer service skills including a great telephone manner
• Be empathetic
• Be able to be discrete and work in a professional manner
• Have excellent computer skills
• Have strong attention to detail skills
• Have a ‘can do’ attitude and a commitment to life-long learning
• Offer flexibility with shifts covering opening, closing and weekends where required
• Be a Permanent Resident or Australian Citizen.

Desirable:

• Experience working in a General Practice

Application:

Please submit your application via Seek, with a cover letter explaining why you’d love to join our team. Only short-listed suitable applicants will be contacted.

The application form will include these questions:

• Which of the following statements best describes your right to work in Australia?
• Are you seeking Part-time or Casual employment?
• Do you have customer service experience?
• Are you available to work during school holidays?
• How do your rate your proficiency in the English language?